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Allgemeine Geschäftsbedingungen

Please carefully review the following terms and conditions before making a booking at Guest Mansion. These terms aim to ensure a credible and professional accommodation experience for all guests. By making a reservation, you agree to comply with these terms and conditions:

Booking Process

Age Requirement: The booking customer must be at least 18 years old. However, guests of any age are welcome to stay at Guest Mansion.

Maximum Stay Duration: Each booking allows for a maximum stay of 30 days. If you wish to extend your stay beyond this period, please contact us in advance to check for availability. We kindly request that you inform the property management a few days before your initial booking period ends if you intend to rebook.

Reservation Responsibility: The person making the reservation (booking customer) may be different from the guest(s) staying at the property. However, the individual who made the reservation will be responsible for any modifications, cancellations, or communication related to the booking. Please ensure that you provide accurate contact information to facilitate effective communication.

Property Access: Only the named booking guest(s) are permitted to use the property. If you plan to have additional individuals accompanying you during your stay, please request permission from the property management in advance. Access to the property is only granted with explicit permission.

Booking Security: To secure your booking, payment is required upon arrival for the duration of your reservation. If you choose to extend your booking, payment for the additional period must be made at the time of rebooking. This ensures that your accommodation is reserved for the desired period.

Guest Conduct: We expect all guests to respect the privacy and comfort of other guests staying at Guest Mansion, as well as the property owners and neighbors. Please adhere to quiet hours, follow property rules, and avoid any behavior that may disturb or inconvenience others.

Private Check-In: Depending on the laws and regulations of North Macedonia, a private check-in process may be required. If you prefer a private check-in, please provide advance notice so that appropriate arrangements can be made in compliance with the applicable laws. We will do our best to accommodate your request and ensure a smooth and discreet check-in experience.

Check-In Procedure

Guests must check in and check out by the times stated below:

  • Check-in by: 14:00pm and before 19:00pm on the day of arrival
  • Check-out by: 11:00 am on the day of departure

If your check-in and check-out times differ from those listed, please let us know. We can change it according to your needs.

Arrival Time: Please inform us of your estimated arrival time in advance, allowing us to prepare for your check-in and ensure a smooth process. If your arrival time changes, kindly notify us promptly.

Identification Documentation: Upon check-in, all guests are required to present valid identification documentation. For foreign guests, a passport or another acceptable identification document is necessary for verification. Domestic guests from North Macedonia must present a valid ID card, passport, or driver’s license.

Registration: During the check-in process, we will register your details, including your name, contact information, and duration of stay. This information is necessary for legal and security purposes.

Payment: Payment for your booking is typically made upon arrival. Please ensure that you have the necessary funds or payment method available during check-in. If you have any questions regarding payment methods or procedures, please contact our reservations team in advance.

Property Orientation: Our staff will provide you with a brief orientation of the property, including information about facilities, amenities, and any specific rules or regulations that apply to your stay. We encourage you to ask any questions or seek clarification during this time.

Check-Out Procedure

Departure Time: The standard check-out time is 11:00 am. We kindly request that you adhere to this time to allow sufficient time for cleaning and preparing the accommodation for the next guest. If you require a late check-out, please contact our front desk in advance to check for availability and any associated fees.

Settlement of Additional Charges: Prior to check-out, please settle any outstanding payments, additional charges, or fees incurred during your stay. This may include charges for additional services, damages, or any other agreed-upon expenses.

Property Inspection: Our staff may conduct a brief inspection of the accommodation to assess its condition and ensure that no damages have occurred during your stay. We appreciate your cooperation during this process.

Return of Keys or Access Cards: Upon check-out, please return all keys or access cards provided to you during your stay. Failure to return these items may result in additional charges.

Feedback and Departure: We value your feedback and would appreciate it if you could take a few moments to provide us with your comments or suggestions about your stay. Your feedback helps us improve our services and enhance the guest experience. Once you have completed the check-out procedure, we wish you a pleasant journey.

Cancellation, Returned Deposit & Non-Arrival Conditions
  1. Cancellation Policy:

    • Cancellation Deadline: You may cancel your reservation free of charge up to [insert cancellation deadline]. Cancellations made after this deadline may be subject to cancellation fees as outlined below.
    • Cancellation Fees: If you cancel your reservation after the cancellation deadline or in the event of a no-show, a cancellation fee equal to [insert the specific amount or percentage] of the total booking cost will be charged. This fee helps cover administrative costs and potential loss of revenue.
    • Cancellation Procedure: To cancel your reservation, please contact our reservations team directly or use the cancellation link provided in your booking confirmation email. Please provide your booking details for efficient processing.
  2. Returned Deposit:

    • Deposit Policy: At Guest Mansion, we do not require a deposit for bookings.
    • No Deposit Refund: Since no deposit is required, there is no deposit refund process applicable to our bookings.
  3. Non-Arrival Conditions:

    • Non-Arrival: If you fail to arrive at Guest Mansion on the scheduled check-in date without prior notification, it will be considered a non-arrival or a no-show.
    • No-Show Policy: In the event of a no-show, the full booking amount for the entire reservation period will be charged. This policy helps compensate for the loss of revenue and allows us to maintain our reservation system for other guests.
    • Contact Us: If you anticipate a delay or are unable to arrive on the scheduled check-in date, please contact our reservations team as soon as possible to inform us of the situation. We will do our best to accommodate your needs and make suitable arrangements.
  4. Reservation Cancellation by Guest Mansion:

    • Cancellation by Guest Mansion: In rare circumstances, we may need to cancel your reservation due to unforeseen reasons such as property maintenance, natural disasters, or any other circumstances beyond our control.
    • Notification and Refund: If we need to cancel your reservation, we will notify you as soon as possible and provide a full refund of any payments made. We will also make reasonable efforts to assist you in finding alternative accommodation, if desired.

Please note that the cancellation and non-arrival conditions may vary depending on the specific rate plan or promotion selected during the booking process. We recommend reviewing the terms and conditions associated with your chosen rate plan for any additional details or variations to the standard policy.

Wi-Fi Fair & Appropriate Usage Policy
  1. Access and Availability:

    • WiFi Availability: Guest Mansion provides complimentary WiFi access for all guests in designated areas, including central places and guest rooms.
    • Fair Usage: While we strive to offer reliable and high-speed internet access, please note that WiFi performance may vary depending on factors such as network congestion, device capabilities, and environmental conditions.
  2. Acceptable Use:

    • Legal and Appropriate Content: Guests are required to use the WiFi services for lawful purposes only. Accessing, downloading, or transmitting any illegal, offensive, or inappropriate content is strictly prohibited.
    • Compliance with Laws: Guests must comply with all applicable laws and regulations regarding internet usage, including but not limited to copyright, intellectual property, and data protection laws.
    • Network Security: Guests are responsible for ensuring the security of their devices and personal information while using the WiFi services. Any unauthorized attempts to access or disrupt the network or other users’ devices are strictly prohibited.
  3. Bandwidth Management:

    • Fair Sharing: To ensure fair and equal access for all guests, we employ bandwidth management techniques that may limit excessive data consumption or bandwidth-intensive activities.
    • Prohibited Activities: Bandwidth-intensive activities such as file sharing, torrenting, or streaming large media files may be restricted to maintain a stable and reliable WiFi network for all users.
  4. Limitations and Disconnections:

    • Connection Limitations: While we strive to provide uninterrupted WiFi access, there may be instances where network connectivity is limited or temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
    • Disconnection for Non-Compliance: In case of non-compliance with this WiFi Fair & Appropriate Usage Policy, we reserve the right to disconnect or restrict WiFi access for the violating user(s).
  5. Limitation of Liability:

    • Service Interruptions: Guest Mansion is not liable for any interruptions, disruptions, or limitations in WiFi services that may occur.
    • Data Security: Guests are responsible for their own data security and privacy while using the WiFi services. We recommend using appropriate security measures such as firewalls and antivirus software to protect personal information.
  6. Modifications to the Policy:

    • Policy Updates: Guest Mansion reserves the right to modify or update this WiFi Fair & Appropriate Usage Policy at any time without prior notice. It is the responsibility of the guests to review and comply with the most recent version of the policy.
Damages & Lost Property
  1. Property Damage:

    • Responsibility: Guests are responsible for any damages caused to the property, including but not limited to rooms, furnishings, fixtures, and common areas. This includes intentional, accidental, or negligent damage.
    • Reporting Damages: Guests must immediately report any damages caused to the property to the front desk or management. Prompt reporting allows us to assess the extent of the damage and make necessary arrangements for repairs or replacements.
    • Repair Costs: Guests may be held liable for the full cost of repairs or replacements required to restore the damaged property to its original condition. The assessment of repair costs will be determined by Guest Mansion management.
  2. Lost or Stolen Property:

    • Personal Belongings: Guests are responsible for the safekeeping of their personal belongings and valuables. Guest Mansion does not assume liability for any lost, stolen, or damaged items.
    • Use of Safes and Lockers: We recommend utilizing the in-room safes or lockers provided for securing valuable items. It is the guest’s responsibility to ensure the safekeeping of their belongings.
    • Reporting Lost Items: If you discover that an item is lost or missing, please notify the front desk or management immediately. We will make reasonable efforts to assist in locating lost items but cannot guarantee their recovery.
  3. Liability:

    • Guest Mansion’s Liability: Guest Mansion is not liable for any loss, damage, or theft of personal property that occurs during your stay, including items stored in rooms, common areas, or any other part of our premises.
    • Personal Insurance: We strongly recommend guests to obtain appropriate travel or personal insurance to cover any losses or damages to personal property during their stay.
  4. Compliance with Laws and Regulations:

    • Illegal Activities: Guests must comply with all applicable laws and regulations during their stay at Guest Mansion. Any illegal activities or behavior that results in damages or loss of property will be reported to the authorities.
    • Prohibited Items: Guests are prohibited from bringing hazardous materials, illegal substances, or any other items that may cause damage or pose a risk to the property or other guests.
  5. Modifications to the Policy:

    • Policy Updates: Guest Mansion reserves the right to modify or update this Damages & Lost Property Policy at any time without prior notice. It is the responsibility of the guests to review and comply with the most recent version of the policy.

By staying at Guest Mansion, you acknowledge and agree to abide by this Damages & Lost Property Policy. Failure to comply with this policy may result in additional charges for damages or loss of property. If you have any questions or concerns regarding this policy, please contact our guest services team for assistance.

Smoking Policy
  1. No Smoking Policy:

    • In-Room Smoking Prohibited: Smoking is strictly prohibited in all rooms, including balconies, bathrooms, and any other enclosed spaces within the property.
    • Smoke Alarm Activation: Each room is equipped with smoke detectors or alarms. Any attempt to smoke in the room will trigger the alarm, alerting hotel staff and potentially causing inconvenience to other guests.
    • Non-Smoking Property: Guest Mansion is a non-smoking property. Smoking is only allowed in designated outdoor areas or designated smoking zones, which will be clearly indicated on the premises.
  2. Designated Smoking Areas:

    • Outdoor Smoking Areas: Guest Mansion provides designated outdoor areas or smoking zones where smoking is permitted. These areas will be clearly marked and identified to ensure the comfort and safety of all guests.
    • Respecting Other Guests: When using the designated smoking areas, we kindly request that you consider the comfort of other guests by avoiding excessive smoke or any behavior that may cause discomfort.
  3. Non-Compliance and Penalties:

    • Non-Smoking Violation: Failure to comply with the no smoking policy may result in additional cleaning fees, as well as penalties, to restore the room or property to a smoke-free condition.
    • Legal Consequences: Smoking in non-designated areas may also be a violation of local laws and regulations, which may lead to legal consequences.
  4. Compliance with Health and Safety:

    • Fire Hazards: Smoking inside the property poses a significant fire hazard. By adhering to the no smoking policy, you contribute to the safety and well-being of all guests.
    • Health and Comfort of Non-Smokers: Many guests may be sensitive to smoke or have respiratory conditions. By refraining from smoking in non-designated areas, you help create a healthier and more pleasant environment for everyone.
  5. Modifications to the Policy:

    • Policy Updates: Guest Mansion reserves the right to modify or update this Smoking Policy at any time without prior notice. It is the responsibility of the guests to review and comply with the most recent version of the policy.

By staying at Guest Mansion, you acknowledge and agree to abide by this Smoking Policy. Failure to comply with this policy may result in additional charges or penalties. If you have any questions or concerns regarding this policy, please contact our guest services team for assistance.

Pets & Service Dogs
  1. Pet Policy:

    • Pets Allowed: Guest Mansion welcomes well-behaved pets in designated pet-friendly rooms or areas. Please inquire about the availability of these accommodations when making your reservation.
    • Pet Fees: A non-refundable pet fee will be charged per pet, per stay, to cover additional cleaning and maintenance costs. The fee amount will be communicated to you during the booking process.
    • Pet Size and Restrictions: To ensure the comfort of all guests, pets must be of a manageable size and must not pose a threat or disturbance to other guests. Certain breeds or types of animals may be restricted. Please check with Guest Mansion for any specific restrictions or requirements.
    • Pet Etiquette: Pet owners are responsible for the behavior and noise control of their pets. Pets must be kept on a leash or in a carrier when in public areas. Pet owners must promptly clean up after their pets and properly dispose of waste.
    • We do not accept pets throughout the accommodation, except for service dogs. We are a dog friendly accommodation and accept dogs to a maximum of 2 dogs.
  2. Service Dogs:

    • Definition of Service Dogs: Service dogs are trained animals that provide assistance to individuals with disabilities. They are permitted in all areas of Guest Mansion in accordance with applicable laws and regulations.
    • Verification and Documentation: Guests who require the assistance of a service dog must provide appropriate documentation or identification upon check-in. This may include a valid service dog certificate or other legally recognized forms of identification.
    • Responsibilities of Service Dog Owners: Guests with service dogs must ensure that their animals are well-behaved, properly controlled, and do not cause any disruptions or harm to other guests or property.
    • Accommodation Requirements: Guest Mansion will make reasonable accommodations to ensure the comfort and accessibility of guests with service dogs. Please inform us in advance of any specific requirements or requests.
  3. Liability and Damages:

    • Liability for Pet-Related Incidents: Pet owners and guests with service dogs assume full responsibility for any injuries, damages, allergies, or other issues related to their pets or service dogs. Guest Mansion will not be held liable for any such incidents.
    • Damage and Cleaning Fees: In the event that a pet or service dog causes damage to the property or requires additional cleaning beyond normal wear and tear, the guest may be held responsible for any associated costs.
  4. Local Regulations:

    • Compliance with Local Laws: Guests with pets or service dogs must comply with all local laws and regulations regarding the presence and behavior of animals. It is the responsibility of the guest to familiarize themselves with these requirements.
  5. Modifications to the Policy:

    • Policy Updates: Guest Mansion reserves the right to modify or update this Pets & Service Dogs Policy at any time without prior notice. It is the responsibility of the guests to review and comply with the most recent version of the policy.

By staying at Guest Mansion, you acknowledge and agree to abide by this Pets & Service Dogs Policy. Failure to comply with this policy may result in additional charges, penalties, or eviction. If you have any questions or concerns regarding this policy, please contact our guest services team for assistance.

Parking Policy
  1. Parking Facilities:

    • Free Parking: Guest Mansion provides complimentary on-site parking facilities for the convenience of guests.
    • Availability: Parking spaces are available on a first-come, first-served basis. We cannot guarantee the availability of parking spaces at all times.
    • Parking at Own Risk: Guests acknowledge and accept that they park their vehicles at their own risk. Guest Mansion does not assume any responsibility for theft, damage, or loss of vehicles or their contents while parked on the premises.
    • Camera Monitoring: For security purposes, the parking area is equipped with camera monitoring. However, Guest Mansion does not guarantee the continuous monitoring of the parking area, nor does it assume any liability for any incidents that may occur.
  2. Vehicle Responsibility:

    • Vehicle Safety: Guests are responsible for the safety and security of their vehicles while parked at Guest Mansion. Please ensure that your vehicle is locked, and valuable items are stored out of sight.
    • Compliance with Regulations: Guests must comply with all applicable parking regulations, including any posted signs or instructions. Violations may result in fines or towing at the vehicle owner’s expense.
    • Vehicle Conditions: Vehicles must be in good working condition and properly maintained. Guest Mansion reserves the right to refuse entry or parking to any vehicle that poses a safety risk or is in a state of disrepair.
  3. Liability and Damages:

    • Liability: Guest Mansion assumes no liability for any theft, damage, or loss of vehicles or their contents while parked on the premises. Guests park their vehicles at their own risk.
    • Damage to Property: Guests will be held responsible for any damages caused to Guest Mansion property, including parking infrastructure, resulting from their negligence or improper use of the parking facilities.
  4. Modifications to the Policy:

    • Policy Updates: Guest Mansion reserves the right to modify or update this Parking Terms and Conditions at any time without prior notice. It is the responsibility of the guests to review and comply with the most recent version of the policy.

By utilizing the parking facilities at Guest Mansion, you acknowledge and agree to abide by these Parking Terms and Conditions. If you have any questions or concerns regarding this policy, please contact our guest services team for assistance.

Cot and Extra Bed Policies
  1. Cot Policy:

    • Cots are available upon request and are subject to availability.
    • The provision of cots is free of charge.
    • Guests are advised to request a cot in advance to ensure availability during their stay.
    • The property cannot guarantee the availability of a cot unless it has been requested in advance.
  2. Extra Bed Policy:

    • The property does not provide extra beds.
    • Guests are advised to book a room that can accommodate the required number of guests without the need for an extra bed.
    • The maximum occupancy of each room is strictly enforced and cannot be exceeded.
    • If additional bedding is required, guests may need to book an additional room.
Bed in Mixed Dormitory Room
  1. Room Allocation:

    • Guests booking a Single Bed in a Mixed Dormitory Room understand that they will be sharing the room with other individuals of the same gender or different genders.
    • The room allocation is subject to availability and at the discretion of the property management.
  2. Shared Accommodation:

    • Guests acknowledge that they will be sharing the room with other guests, who may be strangers.
    • The property will make efforts to assign guests to beds in accordance with their preferences (e.g., same-gender roommates), but cannot guarantee specific roommates or configurations.
  3. Bathroom Facilities:

    • Guests understand that bathroom facilities in the dormitory are shared among all occupants of the room.
    • The property will make efforts to maintain cleanliness and provide adequate facilities for all guests.
  4. Code of Conduct:

    • Guests are expected to adhere to a code of conduct that respects the privacy and comfort of other room occupants.
    • Excessive noise, disruptive behavior, or any form of harassment will not be tolerated.
  5. Personal Belongings:

    • Guests are responsible for the security of their personal belongings within the dormitory.
    • The property may provide lockers or storage facilities, and guests are encouraged to use them to safeguard their valuables.
    • The property will not be held liable for any loss or damage to personal belongings.
  6. Check-In and Check-Out:

    • Check-in and check-out times will be clearly communicated to guests at the time of booking.
    • Guests are required to adhere to these times to ensure a smooth operation of the dormitory.
Cleanliness and Hygiene
  1. General Cleanliness:

    • Guests are expected to maintain cleanliness and hygiene within their accommodations and the common areas of the property.
    • Guests should dispose of trash in designated bins and refrain from littering.
  2. Housekeeping Services:

    • The property will provide regular housekeeping services to maintain cleanliness and tidiness.
    • Guests are requested to cooperate with housekeeping staff and allow them access to their accommodations for cleaning purposes.
  3. Personal Hygiene:

    • Guests are expected to maintain personal hygiene and cleanliness during their stay.
    • Proper sanitation practices, such as regular handwashing, are encouraged.
  4. Smoking Policy:

    • The property operates as a non-smoking facility. Smoking is strictly prohibited in all indoor areas.
    • Designated smoking areas, if available, should be used for smoking purposes.
  5. Cleanliness of Shared Spaces:

    • Guests should keep shared spaces, such as bathrooms, kitchens, dining areas, and lounges, clean and tidy after use.
    • Any spills or messes should be promptly reported to the property staff for cleaning and maintenance.
  6. Health and Illness:

    • Guests who are experiencing symptoms of illness or communicable diseases are kindly requested to inform the property staff.
    • The property reserves the right to take necessary precautions, including isolation or relocation of guests if there is a risk to the health and safety of other guests and staff.
  7. Compliance with Hygiene Guidelines:

    • Guests are expected to comply with any specific hygiene guidelines provided by the property, such as proper use of personal protective equipment (e.g., masks, gloves) if applicable.
  8. Damages and Stains:

    • Guests will be held responsible for any damages or stains caused to the property’s furnishings, linens, or amenities due to negligence or improper use.
    • The property reserves the right to charge guests for the cost of repairs, replacements, or additional cleaning required.
  9. Pest Control:

    • The property undertakes regular pest control measures to ensure a clean and pest-free environment.
    • Guests are encouraged to report any signs of pests to the property staff for immediate action.
  10. Compliance with Health and Safety Regulations:

    • Guests are expected to comply with all health and safety regulations and guidelines set forth by the property and local authorities.
    • Failure to comply may result in eviction from the property.
Quiet Hours
  1. Quiet Hours:

    • Quiet hours are designated periods during which guests are expected to minimize noise and maintain a peaceful environment.
    • The specific quiet hours will be communicated to guests upon check-in and may vary based on the property’s policies.
  2. Noise Restrictions:

    • Guests are expected to respect the comfort and privacy of others and keep noise levels to a minimum throughout their stay.
    • Excessive noise, including loud conversations, music, or television volume, is prohibited during quiet hours and may also be restricted during non-quiet hours to ensure a peaceful atmosphere.
  3. Consideration for Other Guests:

    • Guests are kindly requested to be considerate of other guests, especially during late evenings and early mornings.
    • Avoid slamming doors, running in hallways, or engaging in disruptive behavior that may disturb others.
  4. Common Areas:

    • Guests utilizing common areas such as lounges, dining areas, or recreational spaces should be mindful of noise levels and avoid causing disturbances to other guests.
    • The property may have specific guidelines for noise restrictions in common areas during quiet hours.
  5. Non-Compliance:

    • Failure to comply with quiet hours and noise restrictions may result in warnings, fines, or, in severe cases, eviction from the property without a refund.
    • The property reserves the right to take appropriate action to ensure a peaceful environment for all guests.
  6. Special Events or Gatherings:

    • Guests planning to host special events or gatherings within the mansion premises should seek prior approval from the property management.
    • Additional noise restrictions or guidelines may apply for such events to ensure minimal disturbance to other guests.
  7. Staff Monitoring:

    • The property staff may periodically monitor noise levels and compliance with quiet hours to ensure a peaceful environment for all guests.
    • Guests are expected to cooperate with any requests or reminders from the staff regarding noise restrictions.
  8. Pet Policy:

    • Pets may be allowed in the guest mansion subject to specific rules and restrictions.
    • Guests must notify the property in advance if they plan to bring a pet and obtain approval from the management.
    • Additional fees or deposits may be required for guests with pets.
    • Guests are responsible for their pets’ behavior, cleanliness, and any damages caused by them.
    • Pets must be kept on a leash or in appropriate enclosures while in public areas.
    • Guests should adhere to any designated pet-friendly areas and follow any specific guidelines provided by the property.
  9. Pet Etiquette:

    • Guests with pets should be considerate of other guests and ensure their pets do not create disturbances or discomfort.
    • Excessive barking, aggressive behavior, or unsanitary conditions caused by pets may result in restrictions or eviction from the property.
  10. Liability:

    • The property is not liable for any injuries, damages, or loss caused by pets brought onto the premises by guests.
    • Guests are solely responsible for the actions and well-being of their pets.
Security
  1. Access Control:

    • Guests will be provided with a key, access card, or any other designated method to access their accommodation.
    • Guests are responsible for the safekeeping of their access credentials and must not share them with unauthorized individuals.
    • Any lost or stolen access credentials should be reported to the management immediately.
  2. Property Access:

    • Guests are only allowed access to designated areas within the Guest Mansion, as determined by the management.
    • Access to restricted areas or other guests’ accommodations is strictly prohibited without proper authorization.
  3. Visitor Policy:

    • Guests may receive visitors during designated hours and within specified areas of the Guest Mansion.
    • Visitors must register at the reception or follow any specific procedures outlined by the management.
    • The Guest Mansion reserves the right to deny access to any visitor without providing a reason.
  4. Surveillance:

    • The Guest Mansion may have security cameras installed in common areas and public spaces for the safety and security of guests.
    • Guests should be aware that their activities within the premises may be monitored for security purposes.
  5. Personal Belongings:

    • Guests are responsible for the security of their personal belongings throughout their stay.
    • It is recommended to use the provided safes or secure storage facilities for valuable items.
    • The Guest Mansion is not liable for any loss, theft, or damage to guests’ personal belongings.
  6. Reporting Suspicious Activity:

    • Guests are encouraged to report any suspicious activity or individuals to the management or security personnel immediately.
    • This includes any concerns regarding the security or well-being of themselves or fellow guests.
  7. Fire Safety:

    • Guests must familiarize themselves with the fire safety procedures and emergency exits within the Guest Mansion.
    • Tampering with fire safety equipment or engaging in behavior that poses a fire hazard is strictly prohibited.
  8. Compliance with Laws and Regulations:

    • Guests are expected to comply with all applicable laws, regulations, and policies of the Guest Mansion regarding security and safety.
    • Any illegal activities or behavior that jeopardizes the security or well-being of others may result in immediate eviction.
  9. Liability:

    • The Guest Mansion is not liable for any injuries, damages, theft, or loss sustained by guests or their visitors during their stay.
    • Guests are responsible for their personal safety and security within the Guest Mansion premises.
  10. Cooperation with Security Measures:

    • Guests are required to cooperate with the security measures implemented by the Guest Mansion, including identity verification and bag checks if deemed necessary.
Prohibited Items
  1. Illegal Substances:

    • Guests are strictly prohibited from possessing, using, or distributing illegal drugs or any other controlled substances within the Guest Mansion premises.
    • Any violation of this policy will result in immediate eviction and may be reported to the appropriate authorities.
  2. Weapons and Hazardous Materials:

    • Guests are not permitted to bring firearms, explosives, or any other weapons onto the Guest Mansion property.
    • The possession, storage, or use of hazardous materials or substances that may endanger others is also strictly prohibited.
  3. Fire Hazards:

    • Open flames, such as candles, incense, or fireworks, are not allowed in guest rooms or common areas unless explicitly authorized by the management.
    • The use of any electrical appliances that pose a fire hazard or have not been approved by the Guest Mansion is also prohibited.
  4. Unauthorized Appliances:

    • Guests are not allowed to bring or use appliances that may overload electrical circuits or pose a safety risk, such as heating devices, cooking equipment, or high-powered electronics unless provided by the Guest Mansion.
  5. Noise Disruptive Devices:

    • The use of speakers, musical instruments, or any other noise-producing devices that may disturb other guests is prohibited, especially during designated quiet hours.
  6. Pets:

    • Guests must adhere to the Guest Mansion’s pet policy, which may restrict or prohibit pets from staying in the accommodation.
    • Exceptions may be made for service animals in compliance with applicable laws and regulations.
  7. Unauthorized Guests:

    • Only registered guests are allowed to stay in the accommodation provided by the Guest Mansion.
    • Hosting unauthorized guests overnight or for an extended period without prior approval from the management is not permitted.
  8. Offensive or Dangerous Items:

    • Guests are prohibited from possessing or displaying items that promote violence, discrimination, or any form of offensive or discriminatory material.
    • Any items that may cause harm or discomfort to others are also not allowed.
  9. Damage to Property:

    • Guests are responsible for the proper care and maintenance of the accommodation and any other facilities provided by the Guest Mansion.
    • Intentional damage to property or theft of Guest Mansion belongings is strictly prohibited.
  10. Compliance with Laws and Regulations:

    • Guests are expected to comply with all applicable laws, regulations, and policies of the Guest Mansion regarding prohibited items.
    • Any violation may result in eviction and, if necessary, the involvement of the appropriate authorities.
Lost or Forgotten Items
  1. Reporting Lost Items:

    • Guests should report any lost or misplaced items to the management of the Guest Mansion as soon as they become aware of the loss.
    • The Guest Mansion will make reasonable efforts to assist in locating and recovering lost items.
  2. Storage of Found Items:

    • If any items are found within the Guest Mansion premises, the management will make efforts to identify the owner.
    • Found items will be stored securely for a reasonable period of time in accordance with applicable laws and regulations.
  3. Retrieval of Lost Items:

    • Guests who have lost an item should contact the management promptly to inquire about the possibility of retrieving the item.
    • Guests may be required to provide proof of ownership or provide a detailed description of the lost item.
  4. Shipping and Handling Fees:

    • If a lost item is found and needs to be shipped back to the guest, the guest will be responsible for any shipping and handling fees incurred.
    • The Guest Mansion will not be liable for any damage or loss that occurs during the shipping process.
  5. Disposal of Unclaimed Items:

    • If lost items are not claimed within a reasonable period of time, as determined by the Guest Mansion, the management reserves the right to dispose of the items.
    • The Guest Mansion will not be liable for any loss or damages resulting from the disposal of unclaimed items.
  6. Liability:

    • The Guest Mansion will take reasonable precautions to ensure the security of guests’ belongings.
    • However, the Guest Mansion will not be held liable for any lost, stolen, or damaged items during a guest’s stay.
  7. Valuables and Security:

    • Guests are encouraged to secure their valuable items in the provided safes or secure storage facilities within the Guest Mansion.
    • The Guest Mansion will not be responsible for any loss or theft of valuable items left unsecured in guest rooms or common areas.
  8. Personal Responsibility:

    • Guests are responsible for their personal belongings and should exercise caution and care to prevent loss or damage.
    • It is recommended that guests double-check their accommodations before checking out to ensure that no items are left behind.
  9. Limitations of Liability:

    • The Guest Mansion and its staff will not be liable for any loss, damage, or inconvenience caused by lost or forgotten items.
  10. Disclaimer:

    • The Guest Mansion is not responsible for any sentimental, irreplaceable, or valuable items left behind by guests.
    • Guests are advised to keep their personal and valuable items with them at all times or to make suitable arrangements for their safekeeping.
Emergency Procedures
  1. Emergency Contact Information:

    • The Guest Mansion will provide guests with emergency contact numbers for immediate assistance during their stay.
    • Guests should familiarize themselves with these contact details and keep them readily accessible.
  2. Reporting Emergencies:

    • In the event of an emergency, guests should immediately notify the Guest Mansion’s staff or contact the appropriate emergency services as directed.
    • Guests should provide accurate and detailed information about the nature of the emergency, its location, and any other relevant details.
  3. Evacuation Procedures:

    • The Guest Mansion will have established evacuation procedures in place, which will be communicated to guests upon check-in.
    • Guests should familiarize themselves with the evacuation routes, assembly points, and other relevant instructions provided by the staff.
  4. Emergency Exits:

    • Guests should be aware of the location of emergency exits and stairwells in their accommodation and common areas.
    • Tampering with or blocking emergency exits is strictly prohibited, as it poses a serious safety hazard.
  5. Fire Safety:

    • Guests should familiarize themselves with the fire safety measures and equipment available within the Guest Mansion, such as fire extinguishers and fire alarms.
    • In the event of a fire, guests should follow the fire safety procedures provided by the Guest Mansion and evacuate the premises immediately.
  6. Medical Emergencies:

    • Guests requiring medical assistance should contact the Guest Mansion’s staff for guidance.
    • If necessary, guests should seek medical help from the nearest healthcare facility or call emergency services.
  7. Guest Responsibilities:

    • Guests are responsible for their personal safety and the safety of others during their stay at the Guest Mansion.
    • Guests should exercise caution, adhere to safety guidelines, and act responsibly to prevent accidents or emergencies.
  8. Cooperation with Staff:

    • Guests are expected to cooperate fully with the Guest Mansion’s staff and emergency responders during any emergency situation.
    • Following the instructions provided by the staff will help ensure the safety and well-being of all guests.
  9. Limitations of Liability:

    • The Guest Mansion and its staff will not be held liable for any injuries, damages, or losses resulting from emergencies, including but not limited to fires, natural disasters, medical emergencies, or accidents.
  10. Disclaimer:

    • The Guest Mansion will take reasonable measures to ensure guest safety and provide appropriate emergency procedures.
    • However, guests acknowledge that emergencies are unpredictable, and the Guest Mansion cannot guarantee absolute safety or the absence of emergencies.
Payment and Charges
  1. Reservation Confirmation:

    • Guests must provide valid credit card information at the time of booking to secure their reservation.
    • The Guest Mansion reserves the right to pre-authorize the provided credit card to verify its validity.
  2. Payment on Arrival:

    • Payment for the accommodation is due upon arrival at the Guest Mansion.
    • Guests are required to settle the full payment for their stay, including any additional charges or fees incurred during their stay.
  3. Accepted Payment Methods:

    • The Guest Mansion accepts various payment methods, including major credit cards, debit cards, and cash.
    • Guests should inquire about the accepted payment methods in advance to ensure a smooth check-in process.
  4. Currency:

    • The Guest Mansion will specify the accepted currency for payment. Guests should ensure they have the necessary currency available or inquire about currency exchange options.
  5. Additional Charges:

    • Guests may be responsible for additional charges or fees incurred during their stay, such as room service, minibar usage, laundry services, or damages to the property.
    • These additional charges will be clearly communicated to guests, and payment is expected upon checkout.
  6. Taxes and Fees:

    • Applicable taxes and fees, such as government taxes or service charges, may be added to the total bill.
    • The Guest Mansion will provide a breakdown of these charges for transparency.
  7. Cancellation Policy:

    • Guests should familiarize themselves with the Guest Mansion’s cancellation policy, which will outline any cancellation fees or penalties.
    • Cancellations made within a specified timeframe may incur charges as per the policy.
  8. No-Show Policy:

    • Failure to arrive without prior notice or cancellation may result in charges equivalent to the full reservation amount.
  9. Refund Policy:

    • Refunds, if applicable, will be processed in accordance with the Guest Mansion’s refund policy.
    • Guests should inquire about the refund policy in case of early check-out or any other circumstances necessitating a refund.
  10. Disputes:

    • In the event of any disputes or discrepancies regarding payment or charges, guests are encouraged to contact the Guest Mansion’s management for resolution.
Privacy Policy
  1. Collection of Personal Information:

    • The Guest Mansion may collect personal information from guests, including but not limited to names, contact details, identification documents, and payment information.
    • This information is necessary for the purpose of booking and providing accommodation services.
  2. Use of Personal Information:

    • Personal information collected from guests will be used solely for the purpose of providing accommodation services and ensuring a comfortable stay.
    • The Guest Mansion will not disclose, sell, or rent personal information to third parties without the consent of the guests unless required by law.
  3. Storage and Security of Personal Information:

    • The Guest Mansion will take reasonable measures to protect the personal information of guests against unauthorized access, loss, or theft.
    • Personal information will be stored securely and will be accessible only to authorized staff members who require the information to fulfill their duties.
  4. Sharing of Personal Information:

    • The Guest Mansion may share personal information with trusted third-party service providers who assist in delivering services, such as booking management systems, payment processors, or housekeeping services.
    • These third parties are obligated to maintain the confidentiality and security of personal information.
  5. Marketing and Communication:

    • With the consent of the guests, the Guest Mansion may use personal information to send promotional offers, newsletters, or updates related to the accommodation services.
    • Guests have the option to opt out of receiving such communications at any time.
  6. Compliance with Laws:

    • The Guest Mansion will comply with applicable data protection and privacy laws to ensure the confidentiality and security of personal information.
  7. Data Retention:

    • Personal information will be retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.
    • After the retention period, personal information will be securely disposed of or anonymized.
  8. Guest Rights:

    • Guests have the right to access, correct, or delete their personal information held by the Guest Mansion, subject to legal limitations.
    • Guests may exercise their rights by contacting the Guest Mansion’s management.
  9. Cookies and Tracking Technologies:

    • The Guest Mansion’s website may use cookies and similar tracking technologies to enhance the user experience and collect anonymous usage data.
    • Guests can manage their cookie preferences through their web browser settings.
  10. Changes to the Privacy Policy:

    • The Guest Mansion reserves the right to update or modify the Privacy Policy as necessary.
    • Guests will be notified of any material changes to the Privacy Policy, and their continued use of the services will indicate their acceptance of the updated policy.
Dispute Resolution
  1. Mediation:

    • In the event of any dispute arising between the Guest Mansion and a guest, both parties agree to attempt to resolve the dispute amicably through mediation.
    • Mediation involves an impartial third party who will facilitate communication and negotiation between the parties to reach a mutually acceptable resolution.
  2. Notice of Dispute:

    • Either party involved in the dispute must provide written notice to the other party, outlining the nature of the dispute and the desired resolution.
    • The notice should be sent to the contact information provided by the Guest Mansion or the guest.
  3. Mediation Process:

    • Upon receiving the notice of dispute, both parties will cooperate in selecting a mediator and schedule a mediation session at a mutually convenient time.
    • The mediation session may be conducted in person or through alternative means of communication, such as video conference or telephone.
  4. Binding Nature of Mediation:

    • The mediation process is intended to be a voluntary and non-binding attempt to reach a resolution.
    • If a resolution is reached through mediation and both parties agree to the terms, the agreement will be binding upon both parties.
  5. Legal Proceedings:

    • If mediation fails to resolve the dispute or if either party chooses not to participate in the mediation process, either party may pursue legal remedies available under the laws of North Macedonia, or any other applicable laws and regulations.
  6. Jurisdiction:

    • Any legal action or proceedings arising out of or relating to the accommodation agreement and dispute resolution shall be filed in the courts of North Macedonia, or any other jurisdiction as required by applicable laws.
  7. Language of Proceedings:

    • Legal proceedings, including mediation sessions and court hearings, shall be conducted in the official language of North Macedonia, unless otherwise required by applicable laws or agreed upon by both parties.
  8. Attorney’s Fees:

    • In the event that legal action is taken to resolve the dispute, the prevailing party may be entitled to recover reasonable attorney’s fees and costs incurred in connection with the legal proceedings, as determined by the court.
  9. Severability:

    • If any provision of the dispute resolution terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  10. Governing Law:

    • The terms and conditions of the accommodation agreement, including the dispute resolution process, shall be governed by the laws of North Macedonia, or any other applicable laws and regulations.
Liability
  1. Property Damage:

    • The Guest Mansion shall not be held liable for any damage, loss, or theft of personal belongings or property belonging to guests during their stay, unless caused by the negligence or willful misconduct of the Guest Mansion or its staff.
    • Guests are responsible for the safekeeping of their personal belongings and are encouraged to utilize the provided security measures, such as safes or lockers, if available.
  2. Personal Injury:

    • The Guest Mansion shall not be held liable for any personal injury, accidents, or illnesses that occur on the premises, including common areas, unless caused by the negligence or willful misconduct of the Guest Mansion or its staff.
    • Guests are responsible for their own safety and should exercise caution while on the premises.
  3. Compliance with Laws and Regulations:

    • Guests are required to comply with all applicable laws, regulations, and policies during their stay at the Guest Mansion.
    • The Guest Mansion shall not be held liable for any damages, penalties, or legal consequences arising from the guest’s failure to comply with such laws and regulations.
  4. Third-Party Services:

    • The Guest Mansion may provide information or assistance in arranging third-party services, such as transportation, tours, or activities. However, the Guest Mansion shall not be responsible for any acts, omissions, or negligence of these third-party service providers.
    • Guests are advised to review and agree to the terms and conditions of these third-party service providers before utilizing their services.
  5. Force Majeure:

    • The Guest Mansion shall not be liable for any failure or delay in the performance of its obligations if such failure or delay is due to circumstances beyond its control, including but not limited to acts of nature, government restrictions, strikes, or other unforeseen events.
  6. Limitation of Liability:

    • In no event shall the Guest Mansion, its owners, or staff be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the accommodation services, including but not limited to loss of profits, data, or goodwill.
  7. Insurance:

    • It is recommended that guests obtain appropriate travel insurance to cover any unforeseen circumstances, including but not limited to personal injury, property damage, or trip cancellation.
  8. Severability:

    • If any provision of the liability terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  9. Governing Law:

    • The terms and conditions of liability, including any disputes arising from them, shall be governed by the laws of North Macedonia, or any other applicable laws and regulations.
Wildlife Awareness and Safety Guidelines

At Guest Mansion, we strive to provide a safe and enjoyable experience for all our guests. As our property is located in the beautiful national park of Mavrovo, surrounded by forests and inhabited by various wildlife, it is important to be aware of and respect the natural environment and its protected inhabitants. Please take note of the following terms and conditions:

  1. Wildlife Awareness: The national park is home to a diverse range of wildlife, including bears, the Balkan lynx, and other protected species. While these animals generally avoid human contact, it is possible to encounter them in the vicinity of our property. We kindly request that you remain cautious and respect their natural habitat.

  2. Safety Precautions: For your safety and the well-being of the wildlife, we advise guests to adhere to the following guidelines:

    • Do not approach or attempt to feed any wild animals.
    • Keep a safe distance and avoid any direct contact with wildlife.
    • Refrain from making loud noises or sudden movements that might startle or agitate the animals.
    • Store food securely in designated areas to avoid attracting wildlife to your accommodations.
  3. Nighttime Safety: While it is rare, there have been instances where bears have been observed in close proximity to our property during nighttime hours. To ensure your safety, we recommend the following precautions:

    • Avoid venturing outdoors during nighttime, especially without proper guidance or supervision.
    • If you encounter a bear or any other wildlife near the property, remain calm and slowly retreat to a safe distance.
    • In the event of an emergency or if you feel threatened, contact the staff immediately for assistance.
  4. Property Boundaries: Please be aware of the designated property boundaries and respect the surrounding natural environment. Do not venture off marked trails or enter restricted areas. This will help preserve the delicate balance between human presence and the wildlife habitat.

  5. Liability: While we take all necessary measures to ensure the safety and security of our guests, it is important to acknowledge that wildlife encounters are unpredictable. Guest Mansion cannot be held liable for any injuries, damages, or losses resulting from encounters with wildlife or failure to comply with the terms and conditions outlined herein.

COVID-19

At Guest Mansion, the health and safety of our guests and staff is our top priority. We have implemented the following terms and conditions to ensure a safe and enjoyable stay for everyone. By making a reservation and staying at our property, you agree to the following:

  1. Health Declaration: Prior to arrival, guests are required to declare their current health status. If you or any member of your party are experiencing COVID-19 symptoms, have been in close contact with a confirmed case, or have recently traveled from a high-risk area, we kindly ask that you postpone your stay and follow the recommended guidelines provided by health authorities.

  2. Face Masks and Personal Protective Equipment (PPE): In accordance with local regulations and guidelines, guests are required to wear face masks or appropriate PPE in common areas, including reception, hallways, and any other shared spaces where social distancing may not be possible.

  3. Social Distancing: We kindly request that all guests maintain a safe distance of at least 1 meter (3 feet) from other individuals who are not part of their party. Please follow any signage or instructions provided to ensure proper distancing.

  4. Enhanced Cleaning and Sanitization: We have implemented rigorous cleaning and sanitization protocols throughout our property. Common areas, including high-touch surfaces, are regularly disinfected using approved cleaning agents. Hand sanitizing stations are also available for guest use in convenient locations.

  5. Limited Contact and Interaction: To minimize physical contact, we have implemented measures such as contactless check-in and check-out procedures. We encourage guests to communicate with our staff via phone or email whenever possible to address any inquiries or concerns.

  6. Guest Responsibility: We kindly ask our guests to take responsibility for their own health and hygiene. Please follow proper hand hygiene practices, including frequent handwashing with soap and water for at least 20 seconds. Hand sanitizers are also available throughout the property for your convenience.

  7. Compliance with Local Guidelines: Guests are expected to comply with any local guidelines and regulations related to COVID-19 during their stay. This includes adhering to travel restrictions, quarantine requirements, and any other directives issued by local health authorities.

  8. Limitations on Amenities and Services: Please note that certain amenities, facilities, or services may be limited or temporarily unavailable due to COVID-19 restrictions. We appreciate your understanding and cooperation as we work to prioritize the health and safety of our guests and staff.

  9. Liability: While we have taken all necessary precautions to create a safe environment, we cannot guarantee a risk-free stay. By staying at Guest Mansion, you acknowledge and accept any potential risks associated with COVID-19 exposure. Guest Mansion and its staff cannot be held liable for any illness or consequences arising from COVID-19.

Please note that these terms and conditions are subject to change based on updated guidelines and regulations. We appreciate your cooperation and understanding as we navigate these challenging times together.

Laundry and Ironing Services

At Guest Mansion, we offer convenient laundry and ironing services to enhance your stay. Please review the following terms and conditions regarding these services:

  1. Service Availability: Our laundry and ironing services are available to all guests staying at Guest Mansion. We strive to provide prompt and efficient service, and we will do our best to accommodate your needs. However, please note that these services may be subject to availability and may have specific operating hours.

  2. Pricing: Our laundry and ironing services are priced separately and are not included in the room rate. Please inquire at the reception desk or refer to our service menu for the current pricing details.

  3. Items Accepted: We accept a range of clothing items for laundering and ironing, including clothing, towels, and bed linens. However, we reserve the right to refuse items that are excessively soiled, damaged, or require special care.

  4. Instructions and Preferences: If you have specific instructions or preferences for the laundering and ironing of your items, please communicate them clearly to our staff. We will do our best to accommodate your requests, such as using specific detergents or ironing preferences.

  5. Turnaround Time: Our laundry and ironing services typically have a turnaround time of [insert timeframe here] hours. However, please note that this may vary depending on the volume of requests and other operational factors. We will inform you of the estimated time of completion when you submit your items for service.

  6. Loss or Damage: While we take utmost care in handling and processing your items, we are not liable for any loss, damage, or shrinkage that may occur during the laundering or ironing process. We recommend checking your items upon return and reporting any discrepancies or damages to our staff immediately.

  7. Unclaimed Items: If you fail to collect your laundered or ironed items within [insert timeframe here] days of notification, we reserve the right to dispose of the items or charge a storage fee. We will make reasonable efforts to contact you regarding unclaimed items before taking any action.

  8. Liability: Guest Mansion and its staff cannot be held responsible for any damage, loss, or injury resulting from the use of our laundry and ironing services. By utilizing these services, you accept responsibility for your items and any associated risks.

  9. Service Limitations: Please note that our laundry and ironing services are limited to standard clothing items. We may not be able to accommodate special care items, delicate fabrics, or items requiring specialized dry cleaning. We advise checking with our staff beforehand for any specific requirements.

  10. Service Modifications: Guest Mansion reserves the right to modify or terminate its laundry and ironing services at any time, without prior notice. We will make reasonable efforts to inform guests of any changes that may affect their existing requests.

By utilizing our laundry and ironing services, you acknowledge and agree to the above terms and conditions. If you have any questions or require further clarification, please feel free to contact our staff for assistance.

Allergies

At Guest Mansion, we strive to provide a comfortable and safe environment for all of our guests. If you have any allergies or dietary restrictions, please carefully review the following terms and conditions:

  1. Guest Responsibility: It is the responsibility of the guest to inform Guest Mansion of any allergies or dietary restrictions at the time of reservation or check-in. This includes any known allergies to food, pets, environmental factors, or other potential allergens.

  2. Allergen Awareness: Guest Mansion makes every effort to provide accurate information on allergens present in our facilities, including common food allergens. However, we cannot guarantee an allergen-free environment, as we cannot control potential cross-contamination or the presence of allergens in the surrounding area.

  3. Communication: Guests with allergies or dietary restrictions are encouraged to communicate their needs to our staff. We will make reasonable efforts to accommodate your requests and provide suitable alternatives whenever possible. However, please note that certain requests may be subject to availability and additional charges.

  4. Food Allergies: If you have food allergies, please inform our staff prior to dining at our on-site restaurant or ordering room service. We will provide you with information regarding allergens present in our menu items and work with our kitchen staff to accommodate your needs. However, we cannot guarantee the complete absence of allergens due to the nature of food preparation and possible cross-contamination.

  5. Environmental Allergies: In the case of environmental allergies, such as pollen or dust mites, we strive to maintain a clean and allergen-controlled environment. However, please be aware that we are located in close proximity to nature, and allergens may be present in the surrounding area. We recommend bringing any necessary medications or treatments to manage your allergies during your stay.

  6. Liability: While we take all reasonable precautions to accommodate guests with allergies, Guest Mansion and its staff cannot be held liable for any allergic reactions or health issues that may occur during your stay. Guests with severe allergies are advised to carry appropriate medication, such as epinephrine auto-injectors, and take necessary precautions to manage their allergies while on the property.

  7. Third-Party Services: Please note that if you utilize any third-party services or facilities during your stay, such as spa treatments or off-site dining, Guest Mansion cannot guarantee the allergen protocols and practices of those establishments. It is your responsibility to inquire about allergens and inform the respective service providers of your allergies or restrictions.

  8. Medical Assistance: In the event of an allergic reaction or medical emergency, please contact our staff immediately. We will assist in arranging appropriate medical attention, including contacting emergency services if necessary. Please note that any associated medical expenses will be the responsibility of the guest.

By staying at Guest Mansion, you acknowledge and accept the above terms and conditions regarding allergies. We appreciate your cooperation in providing us with accurate information and communicating your needs. If you have any questions or require further assistance, please do not hesitate to contact our staff.

Electricity

At Guest Mansion, we strive to provide a comfortable and uninterrupted stay for our guests. However, please review the following terms and conditions regarding electricity supply to ensure a clear understanding:

  1. Electricity Supply: Guest Mansion is connected to the local electricity network, which generally provides uninterrupted power supply. However, due to unforeseen circumstances, such as maintenance work, power outages, or technical issues, there may be instances where the electricity supply is interrupted.

  2. Generator Usage: In the event of a power outage, Guest Mansion has a backup generator to ensure the provision of electricity. The generator is utilized during situations where the electricity problem is expected to last for an extended period or when waiting for the normal electricity network to be restored.

  3. Maintenance Periods: To ensure the smooth operation and longevity of the generator, regular maintenance may be required. During these maintenance periods, there may be a temporary interruption in the generator’s operation. We strive to schedule maintenance during times that will cause minimal inconvenience to our guests.

  4. Notification: Guest Mansion will make reasonable efforts to inform guests in advance about any planned maintenance or anticipated power outages that may affect their stay. We will provide information regarding the duration of the planned interruption and any alternative arrangements that will be made if applicable.

  5. Guest Preparedness: We recommend that guests prepare for potential power outages by keeping essential items such as flashlights, battery-powered devices, and any necessary medications readily available. Guests are also advised to charge electronic devices during periods of stable electricity supply to ensure they have sufficient power during an outage.

  6. Plug and Socket Types: In North Macedonia, the plug types commonly used are:

    • Plug Type C: This plug type has two round pins.
    • Plug Type F: This plug type is known as the Schuko plug and also has two round pins with two earth clips on the side.

    If your electronic devices use a different plug type, it is recommended to bring an appropriate travel adapter to ensure compatibility with the local plug sockets.

    It is worth noting that the standard voltage in North Macedonia is 230V, and the standard frequency is 50Hz. Therefore, if you are traveling to North Macedonia, you may need a travel adapter to ensure compatibility with the local plug sockets.
  7. Limited Control: While Guest Mansion takes measures to minimize power outages and ensure the smooth operation of the generator, we cannot control external factors such as severe weather conditions or issues with the local electricity network. Therefore, we cannot be held liable for any inconvenience or loss caused by power outages.

  8. Alternative Arrangements: In the event of a prolonged power outage or other unforeseen circumstances, Guest Mansion will make reasonable efforts to provide alternative arrangements or facilities to minimize inconvenience to our guests. However, please note that the availability of such arrangements may be subject to external factors beyond our control.

  9. Liability: Guest Mansion and its staff cannot be held responsible for any damages, losses, or inconveniences incurred due to power outages, including loss of perishable items, disruption of electronic devices, or any other related issues. Guests are advised to take necessary precautions to safeguard their belongings and make necessary arrangements to mitigate any potential impact.

By staying at Guest Mansion, you acknowledge and accept the above terms and conditions regarding electricity supply, including the information about plug and socket types in North Macedonia. We appreciate your understanding and cooperation during any power outages or maintenance periods. If you have any questions or concerns, please do not hesitate to contact our staff for assistance.

Clever Air Conditioning and Hot Water Usage
  1. Clever Air Conditioning System: a. The hostel is equipped with a central air conditioning system, referred to as the clever air conditioning system, which provides cooling and heating to the designated areas. b. The air conditioning system is centrally controlled by the hostel management to ensure optimal energy usage and guest comfort. c. The temperature settings and operational hours of the air conditioning system are determined by the hostel management to maintain a comfortable environment for all guests. d. Guests are requested to use the air conditioning system responsibly and avoid extreme temperature settings that may lead to excessive energy consumption. e. Any issues or concerns regarding the clever air conditioning system should be promptly reported to the hostel staff for assistance.

  2. Hot Water Arrangements: a. Each private room in the hostel is equipped with a boiler located in the respective private bathroom, allowing guests to control their hot water supply. b. Guests staying in private rooms are responsible for turning on the boiler in their own private bathroom to access hot water. c. For hostel and single bed travelers, the hot water supply is shared among guests and is managed centrally by the hostel. d. The hostel management ensures that hot water is available during specified hours to accommodate the needs of all guests. e. Guests are advised to be mindful of other guests’ needs and use hot water efficiently to avoid unnecessary wastage. f. In case of any issues with the hot water supply, guests should promptly notify the hostel staff for prompt resolution.

  3. Liability and Responsibility: a. The hostel management will make reasonable efforts to ensure the proper functioning of the clever air conditioning system and hot water supply. However, unforeseen circumstances, maintenance requirements, or technical issues may arise that are beyond our immediate control. b. The hostel management and staff cannot be held liable for any inconvenience, discomfort, or damages caused by the temporary unavailability, interruption, or malfunctioning of the clever air conditioning system or hot water supply. c. Guests are responsible for their own safety and well-being when using the clever air conditioning system and hot water facilities. Any misuse or negligence resulting in personal injury, property damage, or violations will be the sole responsibility of the guest.

By staying at our hostel, you acknowledge and accept the above terms and conditions for using the clever air conditioning system and hot water arrangements. We appreciate your cooperation in using these amenities responsibly and respecting the shared facilities in the hostel. If you have any questions or concerns, please feel free to contact our staff for further assistance.

Daily Housekeeping Services
  1. Service Description: a. Daily housekeeping services are provided to ensure cleanliness and tidiness of the guest rooms and common areas of the premises. b. The housekeeping staff will perform tasks such as making beds, cleaning bathrooms, dusting furniture, vacuuming or mopping floors, and replenishing amenities.

  2. Schedule and Timing: a. Housekeeping services are generally scheduled during specific hours of the day to minimize disruption and inconvenience to guests. b. The exact timing of housekeeping services will be communicated to guests upon check-in or through information provided in the room.

  3. Access to Guest Rooms: a. In order to provide efficient housekeeping services, authorized housekeeping staff may require access to guest rooms. b. Guests are requested to ensure that their personal belongings and valuables are secured or kept in a safe place to prevent any issues during the housekeeping process.

  4. Privacy and Security: a. The housekeeping staff is trained to respect the privacy and security of guests. b. While performing their duties, housekeeping staff will exercise discretion and avoid touching or handling any personal items or valuables, unless necessary for cleaning purposes.

  5. Guest Cooperation: a. Guests are kindly requested to cooperate with the housekeeping staff by keeping the room tidy and free from clutter. b. To facilitate efficient cleaning, guests should ensure that personal items are properly organized and not left scattered on the floor or other surfaces.

  6. Loss or Damage: a. While the housekeeping staff takes utmost care during the cleaning process, the management cannot be held responsible for any loss or damage to guests’ personal belongings or valuables left in the room. b. Guests are advised to use the available safety deposit boxes or secure storage facilities to safeguard their valuable possessions.

  7. Special Requests: a. Guests may make special requests for additional housekeeping services or specific cleaning preferences. b. While the staff will make every effort to accommodate such requests, they are subject to availability and may incur additional charges.

  8. Safety and Hygiene: a. The housekeeping staff follows strict safety and hygiene protocols while cleaning and sanitizing the guest rooms and common areas. b. Guests are encouraged to report any concerns or issues related to cleanliness or hygiene to the front desk or management for immediate attention.

  9. Liability: a. The management and staff of the establishment will not be liable for any accidents, injuries, or loss incurred during or as a result of the housekeeping services, except in cases of proven negligence.

By availing the daily housekeeping services, you acknowledge and accept the above terms and conditions. We strive to provide a clean and comfortable environment for your stay and appreciate your cooperation in ensuring a pleasant experience. Should you have any questions or concerns, please feel free to contact our front desk or housekeeping staff for assistance.

Shared Kitchen and Dining Room Facility
  1. General Guidelines: a. The shared kitchen and dining room facility is provided for the convenience and enjoyment of all guests. b. Guests are responsible for maintaining cleanliness and tidiness in the shared kitchen and dining areas. c. All users are expected to treat the facility, its equipment, and dining furniture with care and respect.

  2. Kitchen Etiquette: a. Users should clean up after themselves promptly. This includes washing dishes, utensils, and any cooking equipment used. b. It is important to dispose of food waste properly in designated bins or containers. c. Users should refrain from leaving personal belongings unattended in the kitchen or dining areas to prevent clutter and confusion.

  3. Food Storage: a. Each guest is responsible for labeling and storing their food properly in designated storage areas, such as refrigerators or pantry shelves. b. All food items should be stored securely, ensuring proper packaging and sealing to avoid contamination.

  4. Shared Equipment: a. Users should handle shared kitchen equipment with care and follow any provided instructions for safe usage. b. Any malfunctioning or damaged equipment should be reported immediately to the management or designated staff.

  5. Appliances and Utensils: a. Guests are welcome to use the provided appliances (microwave, stove, refrigerator, etc.) and utensils for food preparation and storage. b. It is important to use appliances and utensils for their intended purposes and avoid causing damage or misuse.

  6. Cleanliness and Hygiene: a. Users should maintain a clean and hygienic environment in the shared kitchen and dining areas. b. Wipe down surfaces, countertops, and tables after use to ensure cleanliness for the next user. c. If any spills or accidents occur, please clean them up promptly to prevent slips or other hazards.

  7. Respect for Others: a. Users should be considerate of fellow guests and their needs while using the shared kitchen and dining areas. b. Avoid excessive noise, especially during quiet hours, to maintain a peaceful environment. c. Guests should not monopolize the kitchen or dining space for an extended period, allowing others to utilize the facilities as well.

  8. Food Allergies and Dietary Restrictions: a. Guests with food allergies or dietary restrictions should take necessary precautions when using the shared kitchen and dining areas. b. It is essential to clean utensils, surfaces, and dining furniture thoroughly to prevent cross-contamination and allergic reactions.

  9. Liability: a. The management and staff of the establishment are not liable for any accidents, injuries, or illnesses that may occur in the shared kitchen and dining room facility. b. Users are responsible for their own safety and should exercise caution while using the facility.

By utilizing the shared kitchen and dining room facility, you acknowledge and accept the above terms and conditions. We strive to provide a pleasant and functional space for all guests to enjoy their cooking, dining, and socializing. If you have any questions or concerns, please feel free to contact our staff for assistance.

Accessibility for Guests with Specific Needs
  1. Welcoming All Guests: a. We strive to create an inclusive and welcoming environment for all guests, including those with specific accessibility needs. b. While we may not have specific accessibility options or features, guests with specific needs are still welcomed and accommodated to the best of our abilities.

  2. Property Layout: a. Our property consists of two floors: the first floor (hostel) and the second floor (hotel). b. Please note that there may not be elevator access to the first and second floor, and guests with mobility challenges should consider this when making their bookings.

  3. Communication and Assistance: a. Our staff is available to assist guests with specific accessibility needs to the best of their abilities. b. If you require any assistance during your stay, please do not hesitate to inform our staff in advance or upon arrival.

  4. Room Selection: a. While we may not have dedicated accessible rooms, we will make every effort to allocate a suitable room on the first floor for guests with specific accessibility needs, subject to availability. b. Guests are encouraged to contact us in advance to discuss their specific requirements and to ensure the most appropriate accommodation arrangement.

  5. Bathroom Facilities: a. Please note that the bathroom facilities may not be fully equipped with specific accessibility features such as grab bars or roll-in showers. b. Guests with specific accessibility needs are advised to consider this when making their bookings and notify the staff of any additional requirements.

  6. Assistance Animals: a. We recognize the importance of assistance animals for guests with disabilities. b. Guests with recognized assistance animals are welcome to bring them to the property, subject to any applicable local regulations and prior notification to the staff.

  7. Feedback and Suggestions: a. We value the feedback and suggestions of all our guests, including those with specific accessibility needs. b. If you have any suggestions or recommendations to improve accessibility or enhance your experience, please feel free to share them with our staff.

  8. Liability: a. The management and staff of the establishment are not liable for any accidents, injuries, or inconveniences that may occur as a result of the property’s limitations regarding specific accessibility options. b. Guests with specific accessibility needs are responsible for their own safety and should exercise caution during their stay.

We are committed to providing a comfortable and enjoyable stay for all guests, including those with specific accessibility needs. While we may not have dedicated accessibility features, we will do our best to accommodate and assist you during your stay. If you have any questions or concerns regarding accessibility or require any further information, please do not hesitate to contact our staff.

By making a reservation and staying at our Guest Mansion, you acknowledge that you have read, understood, and agreed to the above terms and conditions regarding liability. It is important to review these terms carefully before confirming your reservation.

Please note that these terms and conditions are designed to ensure a safe and enjoyable stay for all guests. Should you have any questions or concerns regarding these policies, we encourage you to reach out to our staff for clarification.

We strive to provide a pleasant and comfortable experience during your stay at our Guest Mansion. However, it is essential to recognize that certain circumstances may be beyond our control. We recommend obtaining appropriate travel insurance to mitigate any unforeseen events or losses.

Thank you for choosing our Guest Mansion for your accommodation needs. We look forward to welcoming you and providing you with exceptional service. Should you require any further assistance or have any additional inquiries, please do not hesitate to contact us.

Safe travels and we hope you have a wonderful stay with us!

Guest Mansion, Mavorvo and Rostushe
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